Important - please read:
Unrefined, cold pressed oils have a tendency to solidify in cool temperatures. This can easily be remedied by placing the bottles in a cup or jug containing warm water and leaving it for 10-15 minutes. Please make sure the water is not boiling hot as otherwise the bottle may warp. The oil liquifies and can then be pumped out of the bottle.
Similarly all my butters are cold pressed which means some may develop what looks like grains and some may seem to shrink in their aluminium containers when they are exposed to cooler temperatures. This does not affect the quality of the butter. Simply leave the container in a warm room. The grains will vanish when they come into contact with skin.
International customers: by chosing uninsured airmail you accept liability for loss or damage in transit. For complete peace of mind we recommend you choose International Signed for (Europe or Rest of the World).
We guarantee that all our products are meticulously processed and each item is carefully checked by the individual quality departments.
Prices are correct at the time of uploading, however we reserve the right to change them at any time without any prior notification (especially if due to currency fluctuation).
All items are described accurately and where possible several photographic images will be provided for your decision making. Please note that minor colour and size variations are to be expected as photographs display differenlty on each computer screen and also because all our products are handmade and therefore no two items are exactly the same. If in doubt please ask us and we shall be more than happy to talk to you or send you more photographs via email.
Disclaimer for cosmetic and alternative and aromatherapy products
All data, facts & references on our website are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals. By purchasing our products you accept responsibility to check with a professional before using any products that may interfere with drugs or medical conditions. We recommend the purchase of tester pots where applicable and performing a patch test on your skin (for cosmetics). If no reaction occurs and you like the product, you can continue using it. Cebra accepts no responsibility for incorrect use of information or products. All representations relating to the purpose of use are excluded to the full extent permitted by law and we accept no liability. Storage of skincare products: most items should be stored at room temperature i.e. above 15 and below 25 degree centigrade, not in the fridge and not near a heat source i.e. a radiator. Please keep all skincare products out of direct sunlight as this destroys the products composition and rapidly alters the quality. Advise for pregnant women: hormone levels change during pregnancy and skin and hair therefore reacts differently to products. Essential oils should be avoided during the first 3 months of pregnancy. If you are pregnant and/or want advise on any of our cosmetic products then please ask before placing your order - this avoids confusion and disappointment. We are happy to assist as best as we can however products purchased with a specific purpose in mind can not be returned once opened and we cannot make recommendations if we are not aware of your circumstances (however we cannot give any medical or therapeutic advise).
We accept credit and debit cards via the secure gateway, payment over the phone, personal and company cheques and we process payments through Paypal as well as Sagepay and Google Checkout. Paypal payments will be made to our registered business name 'Cebra ethical chic' and this will be reflected on the Paypal payment page.
Data Protection policy
Your personal information is collected solely for the purpose of our own administration and credit card processing. We do not sell this information to third parties. From time to time we may send you information about new products we have on offer. You can opt out from this service by emailing or writing to us.
If you have any queries, complaints or suggestions we are happy to hear from you. We respond to your emails and telephone enquiries within one working day. Postal enquiries can take up to one week, depending on receipt of your query.
We reserve the right to change or amend these terms and conditions at any time and without prior notice.