FREE UK delivery on orders over £75 (we use the cheapest delivery option regardless of your choice at checkout).
We now have a loyalty points program in place. For every £1 you spend you receive 1 point worth 5 pence. You can redeem the value from 100 points upwards. Your points will never expire for as long as this program is in place which means you can collect your points over several months and then redeem them without fear of losing your discount.
Delivery
Please note that regrettably we are unable to send items to the following countries: North Korea, South Korea, Nigeria, Ghana.
Skincare products may be confiscated at customs in certain countries such as Japan and China. We have no control over customs in these countries and cannot be held liable for loss in transit.
Deliveries to Russia are also affected by customs opening parcels and removing items - please bear this in mind when ordering skincare products.
Expect a delivery time of at least 5 working days for postal delivery to Norway, Switzerland and other non EU member countries.
UK deliveries: we deliver to any UK postal address, however all Islands, Northern Ireland and North of Scotland are only served by Royal Mail. Deliveries are made via Royal Mail or courier. A signature may be required on receipt unless you want your parcel to be left in a safe place in case you are out and cannot sign for delivery.
For our overseas customers postage is via Royal Mail or DHL/FedEx.
International customers: by chosing uninsured airmail you accept liability for loss or damage in transit. For complete peace of mind we recommend you choose International Signed for (Europe or Rest of the World). Please note that there may be customs and import duties payable by you over which we have no control.
Delivery times: As mentioned above delivery times vary between next day and at least 5 working days for Airmail. You will receive another email once your order has been processed and your goods have been dispatched.
Returns
Please note that all skincare and cosmetics are exempt from returns and refunds due to hygienic reasons. We can sell certain products as samples if you are concerned about allergies - please contact us for details. We regret that we are unable to send out free samples due to the handmade nature of our products. If you are in any doubt about the quality of products when receiving them then please send us an email and do not touch or use the product. Very often whipped and other butters arrive in either a hardened or extremely soft condition because of cold or hot weather or storage temperatures in transport vehicles. This generally has no effect on the quality and is not a reason to claim a refund or an exchange. We also reserve the right to change our packaging if it suits the product better i.e. during the summer months certain butters and oils may come in reseablable bags or bottles rather than jars, tins or paper bags. This helps to avoid spillage and consequently customer dissatisfaction. Pictures therefore are for illustration purposes only.
All other items: You have the right to return or cancel your order within 7 days of receipt for a full refund excluding delivery charges, provided the goods are unused and unopened. Please email us or phone us if you are unsure and need advice - skincare samples of certain items are available to purchase at reasonable prices on request (we regret we don't send out free samples due to rising costs for ingredients and delivery). If we find that full skincare sizes have been opened and used then we shall not be able to issue a refund.
If you find that certain items arrived with a fault that was not caused during transit then we will take the order back and make amends by either sending you a replacement or refunding you. Items damaged during transit will be refunded in full incl. delivery charges.
Any other returns after the 7 day cooling off period are at the risk and cost of the customer. Please obtain proof of posting so that in the event of loss you may claim for your lost parcel with your local post office (up to £41 for UK based customers only).
If you decide to return an order then please make sure you either quote your order number or include your invoice so that we can deal with any replacements quickly and efficiently.
We regret that we cannot enter into any phone communication in regards to exchanges or refunds once items have been returned. Our chosen form of communciation for legal reasons in this case is either email or via letter post. However, if you have any questions before returning goods then we are happy to take your phone call and advice you about your options.
Your statutory rights are not affected by the above.
